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3 star

Britannia Hotel Bolton, Bolton

Beaumont Road, Bolton, BL3 4TA
Hotel Homepage | Guest Reviews | How to Book & Cancel | Security & Privacy | Late Availability

Guest Reviews

Summary of Guest Ratings

Check-in process 3.7 / 5 3.7 / 5
Working order of facilities / equipment 3.6 / 5 3.6 / 5
Overall value for money 3.8 / 5 3.8 / 5
Performance of staff 3.7 / 5 3.7 / 5
Your room 3.7 / 5 3.7 / 5
Overall experience 3.6 / 5 3.6 / 5
Order and cleanliness of the hotel 3.7 / 5 3.7 / 5
Guest Rating 3.7 / 5 3.7 / 5

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Guest Reviews

2.6 / 5 2.6 / 5 Anonymous on 22/11/2009 (Solo business traveller)

decor needs up grading

 (108645712)

4.3 / 5 4.3 / 5 chrissie [lancaster, GB] on 27/09/2009 (Mature couple)

the staff were brilliant and the service we received was fabulous, we left a note asking for more beverage items and, along with the items, got a lovely note back from the staff

Overall: brilliant!  (108383384)

3.1 / 5 3.1 / 5 Anonymous on 05/08/2009 (Family with young children)

Breakfast was fantastic and I made sure this message got back to the kitchen. The location of the hotel was convenient for the motorway and for the sporting event (IronMan UK) in which I was participating.

Booking was nightmare. When I called up the day before I arrived to see if I could extend my stay to two nights, there seemed no record of me even staying one night even though I had booked 8 months earlier and paid in full! Fortunately the lady at your central reservations was very very helpful and eventually managed to track down which internet site I'd used to book and she sorted everything out. When I arrived at the hotel, there was a queue of people having similar issues - there just seemed a total lack of co-ordination between bookings made through different routes and the staff in the hotel caught the brunt of this.

Overall: Pretty much what I expected. Corridors need a revamp - at first I thought we had turned into a staff only Service Corridor it was so gloomy and the decor so grim.  (107618042)

4.1 / 5 4.1 / 5 Anonymous on 06/07/2009 (Young couple)

 (108858534)

5.0 / 5 5.0 / 5 Anonymous on 09/06/2009 (Mature couple)

Overall: Good clean room, with friendly staff, would stay again, very accessable to bolton where we visited friends. All amenities close at hand.  (107404229)

3.9 / 5 3.9 / 5 Anonymous on 03/06/2009 (Mature couple)

 (107587333)

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