| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.5 / 5 |
| Overall value for money | 3.2 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.2 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.6 / 5 |
Overall: Everything very shabby needs a good clean and refurb (108388846)
Great location, generally approachable staff.
Filthy Bath
Overall: Selected only because of location. Overall it appears that standards in general are deteriorating from previous visits. (108153790)
secure parking,also next to both old and new town centre shopping facilities
limited night staff and late bar facilities
Overall: good pleasant location and staff (108805829)
(108315590)
Overall: For some reason, I found that the results of Google search did not give direct access to the Hotel's website. Such access should be made easy to find. (108690828)
the recepionist was helpful and understanding
room unclean no toiletries, given second room not much better
Overall: room generally in need of a good clean and refurb (108391349)
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