| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.7 / 5 |
| Guest Rating | 4.5 / 5 |
3.7 / 5
Anonymous
on 23/06/2009
(Group of adult friends)
Spa facilities, reception staff very helpful.
Two members of staff 'Johnny & Tyrone' both extremely courteous, helpful and organised.
One member of staff 'Nathan' was extremely rude, unpleasant and disorganised.
Overall: We enjoyed our stay until our encounter with the member of staff who was so unspeakably rude to us. (107321152)
3.7 / 5
Anonymous
on 10/09/2008
(Family with young children)
helpfulness and politeness of staff. swimming facilities and cleanliness of hotel.
We were staying in the 'Dovecote' Room. There was a wedding reception with a live band performing on the night of our stay and at 11.30pm we had to ring reception because we could not sleep with the disturbing noise levels.
Overall: A very enjoyable experience spoilt by the lack of sleep and complaint we had to make. (107161128)
4.7 / 5
Ruth [Bushey, GB]
on 27/08/2008
(Mature couple)
Excellent locaton couldn't fault the staff or the hotel in general and would recommend to others
We were a little disappointed to be told that no food would be served to guests in the public area's after 9.30 pm and had to order room service and eat in our room. Why? We had one chipped mug in our bedroom which shouldn't really happen and the only thing missing from the bedroom were a box of tissues.
Overall: Overall we really enjoyed our stay and would recommend and return again. (108006697)
5.0 / 5
Gary [Braintree Essex, GB]
on 30/01/2008
(Young couple)
Everything!
Overall: Highly recommended! (97852663)
4.6 / 5
Neil [Stourbridge, GB]
on 25/01/2008
(Mature couple)
beautiful classy room; entering another more tranquil world
needs gym.. but I realise you are getting one!
(97980213)
4.9 / 5
Anonymous
on 31/10/2007
(Young couple)
(97214156)
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