| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.7 / 5 |
| Guest Rating | 4.4 / 5 |
3.9 / 5
Anonymous
on 23/09/2009
(Mature couple)
Good location & facilities
Poor link between online booking system (Active Hotels)and hotel:-
We booked a twin room but could only have a double on arrival.
We also booked a table for dinner at 8:30 p.m. but, on arrival, were told that the kitchen closed at 8:00!
Overall: See below (108459306)
4.7 / 5
Anonymous
on 22/09/2009
(Mature couple)
Clean, spacious & nicely decorated room. Staff efficient and friendly. Excellent food. Excellent service in restaurant.
Called hotel to confirm booking after booking on Intranet the night before, but hotel had no knowledge of booking. Had to call have a call made to hotel only to find out that hotel had had trouble with fax machine so no internet bookings had been registered. Luckily there was a room free! Hotel a little too close to main road and noisy with traffic. Our room next to 'through' door in corridor which banged loudly everytime someone came through - very annoying! No remote for TV and lock kept falling off outside room door every time you put the key in to open/lock.
Overall: We'd be worried about lack of confirmed booking in future. However, if all of the above was sorted out we would feel comfortable recommending to others and stay there again. Very enjoyable otherwise. (108506063)
4.7 / 5
ray [little cransley, GB]
on 22/09/2009
(Young couple)
all good great food
Overall: excellent (108715309)
4.4 / 5
Anonymous
on 30/08/2009
(Other)
(108904808)
4.4 / 5
Anonymous
on 29/08/2009
(Other)
(108503371)
5.0 / 5
Suzi [Wolverhampton, GB]
on 14/08/2009
(Family with older children)
Good quality room, liked the kit kats very much
Overall: Lovely hotel would happily stay here again (108272593)
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