Dalhousie Castle & Spa, Bonnyrigg
Cockpen Road, Bonnyrigg, EH19 3JBGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff |  4.6 / 5 |
| Your room | 4.6 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.5 / 5 |
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Guest Reviews
4.3 / 5
Danny [Leighton Buzzard, GB]
on 26/10/2009
(Mature couple)
The ground walks were fantastic as was the castle.
The new member of staff that started during our stay in the Library bar was a great example of customer focus and willingness to help - unfortunately his name escapes me but deserves special praise.
Some of the staff appear to lack customer focus ie if further drinks where required and re stocking of the Library bar (just saying we have none left in the fridge is not good enough)Not the new guy !
The size the food portions in the dungeon restuarant where very small ie the wild boar dish.
Overall: fantastic play and surroundings. (108114340)
3.6 / 5
Anonymous
on 01/10/2009
(Family with young children)
The porter was excellent
The chap on reception who booked us in was appaling. He made us feel like something he had scraped of his foot.
Overall: Poor value for money. The meal we had in the Orangery was not at all good value. Most of the staff aprt from the one on reception were very friendly. (108723366)
4.7 / 5
Paul [Corvallis, OR, GB]
on 19/07/2009
(Young couple)
Peter was amazing!
The only negative experience we had was transportation to and from the main city Edinburgh. The private-hire cab service that is recommended by the hotel, denied us a late night ride around midnight back to the hotel, because they were too busy. Any hotel that is aspiring to be 5 stars needs a better recommendation or transportation service themselves.
(108456433)
5.0 / 5
PJ [salisbury, GB]
on 18/07/2009
(Mature couple)
our room, breakfast, the staff and the hydro-pool
road in hotel grounds, could have been clearer there was an additional charge for the hydro pool
Overall: great place to stay - would highly recommend to anyone (107529517)
5.0 / 5
Anonymous
on 13/03/2009
(Solo business traveller)
This is the first hotel in the past year that I can say that it was truly excellent. It is my intention to return with my wife for our anniversary in September.
Overall: I was well received; felt cared for and had a thoroughly relaxing stay. (107980759)
4.7 / 5
Stefan [Queensferry, GB]
on 12/03/2009
(Young couple)
Beautiful hotel in a scenic location. Staff were excellent.
(107627942)
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