|
| Check-in process | 4.4 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money | 4.4 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.7 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.5 / 5 |
(108945020)
Very clean and modern - liked decor. Staff for room service very quick.
Room service - we ordered two diet cokes with our food but were given two sugar-full cokes - did not bother to say as too tired from travelling. When booking we asked for a twin-bedded room as mother and daughter, but were given a king-size bed. No problem but just not what we asked for.
Overall: Ok. (108936630)
The meals were excellent in both the bar and the restaurant.
Bar staff were really nice and friendly and served excellent sandwiches!
Room wasn't clean; very dusty, stains on carpet, chipped drinking glass in bathroom + dirty kettle and table.
+ poor reception on tv + no signs to say where the gym & toilets are located (gym was on 1st floor but had to phone reception to find it!)
Fire exit on 7th floor was completely blocked by black bin bags (think they had sheets etc in them?)
Overall: Apart from the room (which was an Executive room), the stay was great - good food and ok staff (although the foreign staff need to smile a bit more as they seemed very serious). I wouldn't stay at the hotel again, but I would visit their restaurant. (107929055)
The room was lovely. Good size and beautifully decorated. Near the airport, but quiet. Easy walking distance from the tube.
The air conditioner wouldn't stay switched off, so the noise made dropping off to sleep difficult.
(107365213)
Overall: I cannot personally comment as I booked this for senior colleagues in the business and some customers. My answers above are based on the feedback he gave me. Basically, he said the hotel was "excellent" (107905693)
goode sized clean room.
restaurant food expensive and mediocre
(107414815)
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