3 star

Aston Hotel - Dumfries, Dumfries

The Crichton Bankend Road, Dumfries, DG1 4ZZ

Guest Reviews

Summary of Guest Ratings

Check-in process 4.5 / 5 4.5 / 5
Working order of facilities / equipment 4.6 / 5 4.6 / 5
Overall value for money 4.3 / 5 4.3 / 5
Performance of staff 4.4 / 5 4.4 / 5
Your room 4.7 / 5 4.7 / 5
Overall experience 4.4 / 5 4.4 / 5
Order and cleanliness of the hotel 4.8 / 5 4.8 / 5
Guest Rating 4.5 / 5 4.5 / 5

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Night(s) Room(s)

Guest Reviews

4.9 / 5 4.9 / 5 Anonymous on 19/08/2009 (Family with older children)

 (107991744)

4.9 / 5 4.9 / 5 Maureen [runcorn, GB] on 17/08/2009 (Family with older children)

Staff realy helpful, room was clean and the hotel in genera was maintained to a good standard.

There was no tea or coffee in the room, we had to go downstairs to get it, also no lesiure factilites and the breakfast was not to the standard i would expect.

Overall: Location was perfect. Staff were friendly an really helpful.  (107682366)

4.7 / 5 4.7 / 5 Anonymous on 21/07/2009 (Young couple)

Friendly staff Free wireless internet clean & modern rooms lift to floors for luggage. Lots of car parks right outside (all free)

Difficult to find in the town, not on the GPS. Told a booking was available at the restraunt but it was in an overflow room (which we weren't told about) which was very sterile & lacked atmosphere, was similar to a day room in a nursing home! The other 3 couples all made a coment as well. Fire alarm went off on the sunday morning, no staff gave instructions or reassured guests it was a false alarm.

 (108620771)

4.0 / 5 4.0 / 5 Angela [Swanley, GB] on 20/07/2009 (Mature couple)

Relaxed and Friendly.

Noisy at times.

Overall: Pleasant  (108949947)

4.7 / 5 4.7 / 5 Michelle [Livingston, GB] on 14/07/2009 (Young couple)

Reception staff very friendly and helpful. Breakfast excellent. Room very modern decor. Blackout curtains most effective. Beautiful, quiet location on the outskirts of town.

If you want to go into town, it costs around £4 by taxi. Perhaps we could have walked, but weather not great.

Overall: Although there was a wedding happening when we stayed, we did not feel any less welcomed by the staff. Also, never heard any noise at all from the wedding party itself.  (108112982)

4.6 / 5 4.6 / 5 Anonymous on 02/07/2009 (Group of work colleagues)

overall we enjoyed our stay there and enjoying their beauitful ground

Just one of the staff need a bit more experience how to communicate with people who are Deaf

 (107700191)

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