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The Carlton Hotel, Folkestone

18-19, The Leas, Folkestone, CT20 2DU
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Guest Reviews

Summary of Guest Ratings

Check-in process 3.8 / 5 3.8 / 5
Working order of facilities / equipment 3.0 / 5 3.0 / 5
Overall value for money 3.3 / 5 3.3 / 5
Performance of staff 3.8 / 5 3.8 / 5
Your room 2.9 / 5 2.9 / 5
Overall experience 3.2 / 5 3.2 / 5
Order and cleanliness of the hotel 3.3 / 5 3.3 / 5
Guest Rating 3.3 / 5 3.3 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

4.1 / 5 4.1 / 5 karlinah [darlington, GB] on 26/10/2009 (Mature couple)

Overall: Very fair value for money  (108220025)

4.3 / 5 4.3 / 5 Richard [BRISTOL, GB] on 28/09/2009 (Solo leisure traveller)

Great location, good sea view.

Very minor things like no remote for TV, shower not very powerful

Overall: Hotel caters for coach parties of mainly elderly people. Live music was very loud and could be heard throughout the hotel, but was not played late at night. All in all a good experience and excellent value for money.  (108960336)

4.0 / 5 4.0 / 5 Anonymous on 09/09/2009 (Group of work colleagues)

Pleasant & friendly hotel in a good location

Overall: Very happy with the hotel  (108563358)

1.7 / 5 1.7 / 5 Anonymous on 06/09/2009 (Young couple)

The room was very dirty, although the sheets were clean, the blankets had stains on them, the carpet was full of bits and clearly hadn't been hoovered. The toilet seat was falling off and the sink was very dirty with what looked like toothpaste splashed all over the taps and there was hair in the shower.

Overall: We are very easy going and it takes alot for us to have complaints so didn't expect a high quality room. However, we did expect the room to be clean and presentable and we certainly didn't expect it to have traces of dirt from the people who previously stayed in the room.  (108667032)

1.7 / 5 1.7 / 5 Anonymous on 16/08/2009 (Mature couple)

THE ROOMS OUR IN NEED OF URGENT DECORATION, THE BATHROOMS ARE IN NEED OF A REFURBISHMENT, AND THE WINDOWS ARE A RISK AS IT HAD TO BE PRORPED OPEN WITH A SMALL PEICE OF WOOD (H&S ISSUE)

 (108184146)

3.9 / 5 3.9 / 5 Lynda [Sittingbourne, GB] on 04/08/2009 (Group of work colleagues)

 (107732897)

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