| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.2 / 5 |
4.0 / 5
Anonymous
on 21/10/2009
(Group of work colleagues)
Location of hotel - very close to city center but far enough away so quiet
excellant value for money
nice big rooms
VERY poorly signposted from the station,
staff could have been more friendly
drunks hanging around the foyer as we came back
Overall: Ejoyed it and would come again but would recomend anybody trying to find from the station gets very good directions (108772146)
1.6 / 5
Anonymous
on 12/10/2009
(Same sex couple)
Only the restaurant would have good points
on arrival no greeting just name, sign here, room .... - had to ask where the lifts were to my room as they were not in sight - room only had 1 bath/hand towel for 1 people - hand towel had black marks on it - kettle was terribly stained inside
Overall: a training session in customer care would not go amiss (108648667)
4.3 / 5
Marcio [Sao Jose dos Campos, BR]
on 22/09/2009
(Solo leisure traveller)
(108921955)
4.1 / 5
S [Trowbridge, GB]
on 02/09/2009
(Mature couple)
Clean. Spacious. Quiet. Efficient staff at reception. Pleasant, active head waiter. Good-value breakfast.
No fridge in room. Bulky, old-technology TV in room with poor range of channels. Dining area subject to blasts of air when doors open. Surprisingly old-fashioned in styling and furnishings.
Overall: A clean, pleasant and welcoming hotel with impressively large bedrooms. Perhaps it's rather soulless and functional but it provides very good value. (108497324)
4.7 / 5
Anonymous
on 28/08/2009
(Solo business traveller)
Customer service was excellent. All staff were frindly and answered all questions.
Bit frustrated when 3 people on recption, 5 people queing to chcck in and two staff busy doing 'something' else, leaving one member of staff to cope. Did not look good. Only minor negative point.
Overall: Highly recommended (108349514)
4.1 / 5
Stephen [Bromsgrove, GB]
on 17/08/2009
(Solo business traveller)
Good value. Good atmosphere and service. Hotel is within walking distance to the centre.
Overall: I have used this hotel numerous times and would recommend it to others. (108349628)
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