| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
3.7 / 5
Stuart [Dumfries, GB]
on 15/09/2009
(Same sex couple)
The restaurant was excellent as were the locals in the bar.
(108651903)
4.1 / 5
Anonymous
on 29/08/2009
(Mature couple)
(108773371)
1.7 / 5
Anonymous
on 23/08/2009
(Solo business traveller)
shared facilities which were not as clean as they might be
(108983933)
1.1 / 5
Alison [Nottingham, GB]
on 11/08/2009
(Group of work colleagues)
Breakfast was good and the restaurant pleasant.
The hotel was attractive from the outside and well situated.
On arrival we found the hotel could not honour all our booking and one of our party had been relocated to a local B&B 20 minutes walk away. The manager was not available to see us at that point and had left it to his staff to inform us.
In the hotel the bedrooms were poorly decorated and the mattresses were old and smelt of stale cigarette smoke.
The shared bathroom, for the room which was not en suite, was dirty with brown stains on the grouting. The over bath shower was almost impossible to adjust to a suitable temperature. In the en suite room the shower was also old and in poor working order.
Overall: Our stay was marred by one of our party being sent to stay elsewhere because of the hotel being overbooked. When we finally saw the manager for an explanation and apology, there was a totally inadequate offer of a free bottle of wine, if we ate at the hotel that night - which we had already decided not to do. Other than this, there was no attempt to offer us any compensation for the inconvenience. The accommodation was badly in need of upgrading and we would not stay here again. (107424542)
2.6 / 5
Diane [Newbury, GB]
on 07/08/2009
(Young couple)
Staff were friendly
Poor standard of facilities. Food was poor and room was disappointing. Bathroom was in need of updating.
(107900974)
3.6 / 5
Anonymous
on 30/07/2009
(Mature couple)
Staff friendly and helpful
ensuite facilities dated and could have been cleaner
Overall: Pleasant stay (107543554)
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