The Lighthouse Inn, Folkestone
111 Old Dover Road, Capel-Le-Ferne, Folkestone, CT18 7HTGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.8 / 5 |
How to book this hotel or view prices
Guest Reviews
1.4 / 5
Anonymous
on 30/07/2009
(Mature couple)
Staff in differant states of dress,bathroom no soap only a unopened very small tablet,drinks to dear,breakfast expensive and quite poor
Overall: Would not go again (108731672)
3.9 / 5
Anonymous
on 26/05/2009
(Mature couple)
Staff were very helpful and cheerful although they were very busy on the Saturday night. Room was clean and had a good view of the sea. When we booked dinner we were told that as there was a large private party going on we would have to wait 40 mins for our meal. The staff dealt with our meal a lot quicker than this and were very apologetic about the wait.
Shower was a bit slow and the water was not very hot.
(107371598)
2.3 / 5
Kristina [Sugar Land, US]
on 24/05/2009
(Group of work colleagues)
(107979357)
1.9 / 5
Anonymous
on 27/04/2009
(Mature couple)
evening meal was very good
breakfast poor considering another £6.50 each.The central heating not working had to move rooms as there was no hot water and ended up in a very small room. No hairdryer or bathroom shampoos ect.The whole standard of the hotel was very poor as it was meant to be a 4 star.
Overall: The £5 extra for a sea view was a waste and i think some changes need to be made before it would come up to the standard of a hotel charging £75 a room plus breakfast. (107444251)
1.6 / 5
nigel [camberley, GB]
on 27/04/2009
(Mature couple)
restaraunt food and service
no hot water for shower ,loose taps on basin,loose floor tiles in on-suite
Overall: check in was very slow.the en-suite had no hot water loose tiles on the floor and the taps on the basin spun round when you tried to use them..we were told at breakfast when we reported this that the water heater was broken... restaraunt was good fast service and good food...but would never stay here again a cheap b+b would of been better (107660568)
1.9 / 5
Anonymous
on 14/04/2009
(Mature couple)
Staff friendly and helpfull.Unique position.Warm.Good atmosphere.
On suit in need of repair and not cleaned during our stay.Room lacked basic furniture (we lived out of our suitcase).Food poorly cooked.
Overall: I chose the hotel because of it's excelent position but was let down badly by the state of our room,also the poorly cooked food.Despite booking two weeks in advance we were not expected.Very disappointing. (107324806)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.