| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.3 / 5 |
| Overall experience |  3.7 / 5 |
| Order and cleanliness of the hotel | 3.3 / 5 |
| Guest Rating |  3.6 / 5 |
1.9 / 5
Anonymous
on 28/04/2009
(Mature couple)
Breakfasts were very good and staff tried to be helpful.
Poor lighting and decoration in staircase, on 1st floor landing a table lamp was balanced on a chair to provide a light, other lights appeared to be a temp measure with wires showing. Fire safety arrangements poor- little emergency lighting and no fire doors to seperate staircase from bedroom corridors. Did not see a fire alarm bell or call points. Appeared to be no staff on duty at night. Shower bracket broken in bathroom, carpet looked gruby, bedroom quite small.
Overall: This could be a lovely hotel with a little investment, decorations and fire safety measures need to be improved. (107671892)
4.7 / 5
Anonymous
on 29/09/2009
(Solo leisure traveller)
(108870858)
4.1 / 5
Anonymous
on 30/07/2009
(Solo leisure traveller)
Accès facile, calme, propre, accueil très chaleureux
Juste l'état moyen de la moquette
Overall: Très agréable, si j'ai l'occasion de retourner à Saumur, je retournerais sans hésiter dans cet hôtel. (108637276)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.