Grand Hotel Croce Di Malta, Montecatini Terme (Pistoia)

Viale IV Novembre, 18, Montecatini Terme (Pistoia), 51016

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Summary of Guest Ratings

Check-in process 4.0 / 5
Working order of facilities / equipment 3.5 / 5
Overall value for money 3.0 / 5
Performance of staff 3.5 / 5
Your room 3.5 / 5
Overall experience 3.5 / 5
Order and cleanliness of the hotel 3.0 / 5
Guest Rating 3.4 / 5

Guest Reviews

3.9 / 5 Charles [Bath, GB] on 26/05/2009 (Group of work colleagues)

We were not there long enough to take advantage of any of the facilities, but the room and bathroom were both good for the price.The breakfast was very good. The receptionists were friendly and welcoming.

Nothing bad. Just a feeling that the decor in the corridors, bedrooms and bathrooms were ready for re-doing.

Overall: Very good value for the price. (107463769)

3.0 / 5 Anonymous on 21/04/2009 (Group of work colleagues)

Beautiful hotel in the best part of town.

Frigo bar didn't work in any of the three rooms and the staff wasn't able to resolve the problem. Hot water took 5 minutes to arrive in one room and in another the shower head broke, but was immediately tended to by staff. No a/c was available and the rooms had a "closed up" smell that never went away. Bathrooms smelled damp and musty. Noise from other guests was considerable.

Overall: Enjoyed the neighborhood and overall look of the hotel. Not much else to say beyond that. (107845708)

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