| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.7 / 5 |
4.7 / 5
caroline [wolverhampton, GB]
on 28/10/2009
(Solo business traveller)
The hotel was fantastic, clean and provided me with everything I needed. Sadly the mix up about my booking started my experience on the wrong foot. overall the stay was wonderful and especially the morning and evening staff on the monday were so sweet! The manager was the best feature welcoming and really engaging. Will definatley stay again.
Sunday evening staff especially the lady were talking in their own language very off putting and not acceptable. This could make people feel that they were talking about the guest. There is no need for conversations in other languages, unless they are using it for the purpose of helping a customer.
Overall: In one word FANTASTIC! (108467652)
4.1 / 5
Anonymous
on 07/04/2009
(Solo business traveller)
I was able to secure an early check-in and found the room comfortable and well-appointed, if small.
Staff were a little bit surly during check-out. I also requested a cab and instead of a taxi was met with a far pricier chauffeured vehicle and a driver who pressured me to take him all the way to the airport.
Overall: Good, but I will caution fellow travelers about the taxi. (107626610)
4.0 / 5
Anonymous
on 18/11/2008
(Mature couple)
just right for one night stay
could hear music from other rooms
Overall: very relaxing (107336303)
4.0 / 5
Anonymous
on 02/04/2008
(Mature couple)
central location, resonable price, polite staff
(97755784)
3.3 / 5
Anonymous
on 04/01/2008
(Young couple)
The staff were very welcoming.
The service charge for two drinks!!
(99591601)
3.9 / 5
Mark [schuttrange, LU]
on 18/12/2007
(Solo business traveller)
Small boutique style with interesting bar and restaurant.
Complimentary wireless Internet and refreshments in the room.
Room was opposite lift which made it noisy in the morning.
Overall: Nice hotel in good location. (97637720)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.