| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room |  2.9 / 5 |
| Overall experience |  3.2 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.4 / 5 |
1.3 / 5
marcus [Skelmersdale, GB]
on 20/07/2009
(Mature couple)
There were no good points
The staff were an insult to the hospitality industry
Overall: This was several points below Faulty Towers. The check-in was perfunctory, unfriendly and lacked essential information which might have avoided later problems. The restaurant staff were rude to the point of insult. The concerned care of hotel guests - in our case at least - was not on offer. (108927284)
2.7 / 5
Anonymous
on 22/11/2008
(Solo business traveller)
Price.
Close to the loch.
Rather run down.
Thought the hotel had closed down when I arrived and saw the outside.
Overall: Considering the price, you can't really complain. (107453031)
4.6 / 5
John [Whitley Bay, GB]
on 22/11/2008
(Solo leisure traveller)
Efficient and friendly service from all of the staff.
TV reception/range of programmes not as one would expect. It might be better not to have TV and have radio/cd player instead
Overall: It suited my purpose for an overnight stay and was excellent value. (107494692)
4.0 / 5
Anonymous
on 27/10/2008
(Mature couple)
Staff helpful and friendly, good room service, good breakfast. Superb location.
First allocated bedroom had a rainwater leak - changed to a different room. Bedroom central heating radiators were not in use, but a small wall mounted electric convection heater was available.
Overall: Despite atrocious weather we enjoyed our stay. (107743197)
1.4 / 5
DAVID [DONAGHADEE,Co DOWN, GB]
on 02/10/2008
(Mature couple)
None
Room musty, dirty in places. TV performance poor.
Staff surly. Breakfast poorly cooked.
Overall: Disappointing. (107149402)
4.3 / 5
WILLIAM [MOTHERWELL, GB]
on 30/09/2008
(Mature couple)
Leisure Centre, Pool etc.
Slow service in Club Lounge and at Breakfast.
Overall: Hotel in need of decor upgrade but still comfortable. (107142970)
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