| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.6 / 5 |
2.9 / 5
Anonymous
on 06/11/2009
(Mature couple)
The quality of the public areas i.e. the bar and reataurant was very poor
(108213773)
1.6 / 5
Anonymous
on 04/11/2009
(Mature couple)
Staff pleasant but not punctual, central location so close to all main attractions.
Promised checkin time not avaliable even 90 mins later so given another inferior room where heating could not be turned down and single beds instead of double. Eventually changed rooms but no fridge and inferior bathroom. We have used the Hilton chain for years and have been members of the Hilton Club but this experience was less than satisfactory.Staff promised to follow up concerns but rarely did.
Overall: Disappointing- we have never complained about accomodatuion before and travel continually. It is with regret that we write these notes but we hope it may help regain the Hilton's great name. (108723050)
4.0 / 5
Anonymous
on 30/01/2007
(Young couple)
(99869429)
4.9 / 5
Steve [Wells, United Kingdom;GB]
on 26/12/2006
(Mature couple)
Clean and roomy.
Overall: I mistakenly booked the wrong date when using the on-line service, following a short phone call to your customer services we were re-scheduled and the rest ran like clockwork...as detailed above. Excellent service and an excellent hotel...well done to both groups. Merry Christmas. (99602149)
2.7 / 5
Anonymous
on 19/12/2006
(Solo business traveller)
view
Poor ventilation. Room needed a little TLC
Overall: Car parking arrangements are inadequate. (99189557)
3.3 / 5
Anonymous
on 16/12/2006
(Group of adult friends)
(99697490)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.