| Check-in process |  2.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  2.8 / 5 |
| Your room |  3.5 / 5 |
| Overall experience | 2.7 / 5 |
| Order and cleanliness of the hotel | 3.0 / 5 |
| Guest Rating | 2.9 / 5 |
1.7 / 5
Anonymous
on 07/08/2009
(Solo business traveller)
Booking procedure, not being able to pay for the room on line, lack of staff, poor breakfast, thin walls
Overall: poor (108499101)
3.1 / 5
stuart [kettering, GB]
on 13/07/2009
(Mature couple)
Plenty of Character and cheap - good VFM
Noisy disco and late night on Friday
Hotel known as Nell Gwyn's Bar - even locals not aware of advertised name
credit cards not available
Overall: adequate for purpose (108164947)
1.1 / 5
Alex [Maidstone, GB]
on 14/04/2009
(Family with young children)
There wasnt any
No electric working in the room, Heater not working. Loud music playing until 2 in the morning. No tea of coffee facilities, Dirty, No parking, No breakfast, Staff were unhelpful
Overall: Rubbish, I wouldnt put a dog to stay there (107501231)
1.6 / 5
Sharon [Felpham, GB]
on 04/02/2009
(Solo business traveller)
I think it is ridiculous to offer a hotel which keeps it's guests awake half the night with an extremely loud disco on your site or indeed anywhere else. I had hardly any sleep which in view of the fact that I was attending the British Fencing Championships the next day is totally unacceptable. Also the electricity constantly failed, which as the heating system is electric and it was snowing outside is once again totally unacceptable
(107484002)
1.7 / 5
Anonymous
on 05/01/2009
(Mature couple)
the king charles room was pleasant but very cold
the young staff lacked professionalism/a substantial lack of organisation/dirty knives, forks, glasses etc
Overall: a beautiful building with loads of charm and character but severely let down by the lack of immaturity and professionalism of the staff (107785804)
1.9 / 5
Anonymous
on 31/03/2007
(Solo business traveller)
old world charm
disorganised staff, uncomortable bed
Overall: poor (99246301)
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