| Check-in process |  4.8 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.7 / 5 |
| Your room |  4.5 / 5 |
| Overall experience | 4.7 / 5 |
| Order and cleanliness of the hotel | 4.7 / 5 |
| Guest Rating | 4.6 / 5 |
4.7 / 5
Anonymous
on 16/10/2009
(Same sex couple)
Beautiful hotel, well thought out and in a quiet location. Room was modern and nicely decorated with a view of the outdoor jacuzzi. The shower was superb, strong flow with lots of hot water.
Wasn't sure what the deal was with the digital TV in the room as we only got 4 channels plus sport and news. When pressing the DTV button on the remote control nothing happened. We could have called reception and checked but as we were only there for one night it was no big deal.
Overall: Would definitely return to this hotel. The staff were warm and friendly and the facilities were excellent. A perfect place for a relaxing retreat to re-charge and indulge yourself. (108472096)
5.0 / 5
Anne [Ascot, GB]
on 11/10/2009
(Solo business traveller)
Excellent facilities. Professional but friendly staff. Beautiful setting. Overall a well-managed hotel.
Overall: A pleasure to stay somewhere that treats you as a welcome and valued guest. (108819275)
5.0 / 5
Anne [Ascot, GB]
on 04/10/2009
(Solo business traveller)
Well managed hotel. Excellent facilities. Friendly but very professional staff.
Overall: I highly recommend this hotel for a business or leisure stay. From the minute you arrive to your departure you are made to feel welcome and treated as a person not a room number. A true gem of a hotel. (108476206)
4.9 / 5
Anonymous
on 29/04/2009
(Mature couple)
Overall: Excellent location, facilities, rooms (107551705)
4.3 / 5
Anonymous
on 10/05/2008
(Family with young children)
Extremely courteous and professional staff, beautiful hotel and grounds, everything you could want in the room provided.
We ordered breakfast as room service as we have a young baby (part of the order was warm milk for babies weetabix). Requested breakfast for 9am, eventually arrived at 9:50 after 3 chase up calls, when it did arrive half of what we ordered was missing... All staff were extremely professional and polite when served, however, if we asked for anything, we soon got used to the fact we would not get it in a hurry!!
Overall: The only thing that let the stay down was the breakfast, everything else was excellent, from the speed of service received the perception was of under staffing, which at £145 per night, you expect a higher standard; this asside, its a gorgeous hotel, exceptionally equipped spa facility, and fantastic location for exploring countryside and/ or brighton beaches. (97580331)
5.0 / 5
Anonymous
on 26/04/2008
(Solo business traveller)
well appointed room with very very comfortable bed, pillows, egyptian cotton linen
(97018227)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.