| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
4.3 / 5
Anonymous
on 27/09/2009
(Mature couple)
Great character, lovely room, good location, excellent staff, quality menu and quiet room
Overall: Excellent (108112791)
3.9 / 5
MASON [Terrington St Clement, GB]
on 13/04/2009
(Mature couple)
Although cooked breakfast was adequate it was not too plentiful
The toilet flush hardly worked
Overall: Enjoyed celebrating our 40th wedding anniversary with you. (107671066)
5.0 / 5
Nigel [Saffron Walden, GB]
on 24/03/2009
(Young couple)
Everything was good. Booking online was easy, the hotel and staff made our stay very memorable
Overall: A wonderful hotel with great staff and of course Southwold is always a pleasure to be in. I am sure many people have visited Southwold and said we will Have to stay at the Swan Hotel one day. Well go on you will not regret it! (107368668)
3.3 / 5
Shellrryl [MARKET HARBOROUGH, GB]
on 18/03/2009
(Mature couple)
good location in a great town , has a history , interesting public rooms , some long serving staff still giving good service , good for a coffee, good breakfast and service , parking ok ,
noisy and creaking room , standard of food in resturant dropped since last visit , some younger staff not so interested in customer , showing its age
Overall: ideal for a seaside break in southwold close to ammenities , a well loved traditional hotel , too much noise tv/cupboard rattling/creaking floors between rooms for restful long stays. would eat out next next time. (107485700)
2.0 / 5
Anonymous
on 02/03/2009
(Mature couple)
(107408000)
2.4 / 5
L F [DATCHWORTH, GB]
on 06/02/2009
(Solo leisure traveller)
Helpful staff
The room had a generator noise going all night. It kept me awake all night and was not the peaceful break I had intended. The decor needed an overhaul it was very tired and used looking.
Overall: Disapponting (107368462)
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