Chester House Guest House, Chester

2.3 / 5 Sheila [Leeds, GB] on 01/09/2009 (Solo leisure traveller)

Staff helpful and very knowledgable of the area, providing details of transport links, places of interest etc. Free internet access in room which was very fast and unlimited use.

Was not aware until I arrived that could not eat in my room (would not have stayed otherwise, because as a solo traveller, I often like this freedom to eat in private); room ok but bathroom smelt a little damp, paint peeling in places and the breakfast was not nice (bacon not well cooked and the muffin and egg tasteless). Shower temperamental with hot water only very hot for a few seconds then lukewarm and not very powerful. Would have apprecited some blinds in the bedroom, as least as had to draw them in the day and put lights on as there were houses near my room, meaning people could see in. Location ok but a bit of walk from the station through some little steps, which didn't really feel safe. Also, I had to pay as I got to the hotel and I wanted to pay cash, but had no choice as I had not enough cash on me, so had to use my debit card (which, incidentally, had already been pre-authorised at the time of booking - not happy about this and if this is the case, what's the point in using Active Hotels??

Overall: Ok but don't feel would stay there again - prefer to stay at a proper hotel instead of a guest house/B & B place - which is what this was, to me (despite being named on Active Hotels as Chester Guesthouse HOTEL.  (108333427)

1.7 / 5 Anonymous on 25/08/2009 (Mature couple)

coffee/tea supplied on a arrive

shower cubicle was to small,getting through the opening doors no lounge to sit and relax for a coffee didnt find it a relaxing B/B host not friendly enough

Overall: ok a for the short time we were there, didnt feel comfortable in B/B  (108446078)

4.6 / 5 Anonymous on 21/02/2009 (Same sex couple)

Booking online through booking.com caused problems as it did not register with the hotel we were staying in and this only came to light when I called the hotel after completing the booking to arrange for twin beds. If I hadn't made that call, it would have been very likely that the hotel would have booked our room out and we would have made the journey with nowhere to stay!

Overall: We had a wonderful stay at the hotel and would definitely go there again. The staff were wonderful - friendly, helpful and humourous! Although we only stayed for 2 nights, we both felt relaxed after our first night there! Thank you so much.  (107481573)

4.1 / 5 Anonymous on 18/12/2008 (Group of work colleagues)

Made to feel very welcome. Excellent hosts. Breakfast first class.

No alarm clock/radio provided.

Overall: The stay at the Chester House made the weekend for us. Would certainly recommend.  (107303845)

4.4 / 5 Anonymous on 06/07/2008 (Mature couple)

Extremely warm, welcoming and friendly.

None

Overall: Most confortable and very pleasant  (108028296)

5.0 / 5 GRAHAM [NELSON, GB] on 17/05/2008 (Solo business traveller)

the homely atmosphere .. like being in my own house

parking was on main road ,,

 (97398563)