| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  2.4 / 5 |
| Overall value for money | 2.6 / 5 |
| Performance of staff |  3.1 / 5 |
| Your room |  2.4 / 5 |
| Overall experience | 2.6 / 5 |
| Order and cleanliness of the hotel |  2.8 / 5 |
| Guest Rating | 2.8 / 5 |
4.9 / 5
julie [merseyside, GB]
on 20/12/2009
(Young couple)
(108180563)
4.1 / 5
brian [northampton, GB]
on 01/12/2009
(Mature couple)
Staff were excellent - could not do enough for us
Decoration
Overall: Good - staff went out of their way to help (108610439)
1.1 / 5
Anonymous
on 20/11/2009
(Solo business traveller)
It was unbelieveably bad. Food was really sub-standard - although just sandwiches they were foul and the breakfast - hideous.
Overall: Awful. (108957886)
1.4 / 5
Anonymous
on 01/11/2009
(Solo leisure traveller)
the pics in the online add did not in any way reprsent the Hotel.
the room was small the window would only open 2inches, the radiator was on full blast which made the room uncomfortably hot, the shower curtain was not long enough to prevent water from wetting the floor,the TV was a very small 11 inch portable with poor reception via indoor aerial,the evening meal served on small side plate very poorly presented very small portions, breakfast child portions I left table to obtain some marmalade less than one min and rerturned to find my table cleared dispite my news paper specticals and a fresh cup of coffee being on the table. And just incase you ask no I will not be staying at any more of your Hotels. However I will be making enquiries to the AA as to what criteria they used to rate the Hotel and when they last checked it out.
(108578330)
1.3 / 5
pat [barwell, GB]
on 27/10/2009
(Mature couple)
Close proximity to centre of town.
Hotel very outdated needs a complete overhaul. Bed hard and old. Curtains torn. Cobwebs on ceiling. bedding faded and blanket washed out. Staff curt and unfriendly.
Overall: Loved Malton,hated hotel too expensive for its condition. (108301951)
2.6 / 5
DIANE [COCKBURNSPATH, GB]
on 20/09/2009
(Solo leisure traveller)
Friendly staff
General dinginess of hotel - shame as it is a fine building
(108206256)
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