2.7 / 5
Morag [Reading, GB]
on 17/11/2009
(Group of work colleagues)
checking in was adequate, we were directed appropriately to our room, which was clean and tidy.
The kettle in the room is difficult to fill as the sink is small.
We were kept waiting over an hour for our meal
There was one staff member at the bar which meant delays in serving drinks.
Breakfast was appalling. There was a poor choice for 'continental' breakfast. We were provided with large flasks of hot water to make instant coffee and tea. This is unnacceptable. These days, it is perfectly reasonable ot expect a decent standard of beverages in a hotel.
Overall: The Chepstow Hotel was third on my list of places to stay. I regularly spend weekends in Chepstow, as do many of my friends. I will not stay there again unless i can be assured that standards have improved, and my other choices (which are far better standard, and far better value for money) are unavailable.
(108477694)
3.9 / 5
Anonymous
on 08/10/2009
(Solo business traveller)
I arrived later than expected but the staff were excellent.
just needs a bit of sprucing up
Overall: hotel was good, needs a facelift but better than a lot of others
(108900247)
3.0 / 5
M [Ferndown, GB]
on 31/03/2009
(Mature couple)
The bedroom was clean and tidy and comfortable
The bathroom was very tired and in need of decoration and the taps only dribbled,if you were lucky, water to clean teeth and wash hands
Overall: Staff on check in/out were very helpful and staff in the evening were friendly and very efficient, overall a reasonable first time stay - but note the above comments on the decor and facilities in room 2
(107759691)
5.0 / 5
Anonymous
on 02/03/2009
(Young couple)
Lovely location, clean room, fantastic shower.
Took a long time to attract the attention of the night porter when returning at night.
Overall: Very good - would stay again.
(107554061)
4.0 / 5
Anonymous
on 24/02/2009
(Mature couple)
The food was good and the staff friendly and helpful. The room was pleasant and clean and we were comfortable.
There were no staff immediately available at breakfast and we were left waiting for attention. However, when it came, it was very good.
Overall: We would use your hotel again.
(107847179)
2.1 / 5
Anonymous
on 14/02/2009
(Solo business traveller)
(107742279)
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