Hilton London Docklands, London

4.0 / 5 Anonymous on 10/08/2009 (Same sex couple)

 (108771703)

4.6 / 5 Carol [Tetbury, GB] on 26/06/2009 (Group of work colleagues)

Lovely rooms. AC did not work properly in room but staff moved us to another room for second night. Breakfast buffet was wonderful. Staff were helpful and seemed eager to make our staff a pleasure. Van to and from the tube made getting around easy. We would love to come again.

It sounded as if one or more of the buildings could improve on the AC performance.

Overall: We loved the hotel. The size of the room was much larger than we have come to expect in London. We enjoyed the pool and spa facilities, the restaurant and location on the Thames. The staff worked hard to make our stay comfortable and pleasant. We would definitely come again.  (107655743)

3.1 / 5 Craig [York, GB] on 17/06/2009 (Solo business traveller)

Hotel is clean and staff are good and polite. Location requires either curtesy bus to Underground or ferry across river to get anywhere, as it is isolated. Good resteraunt and Bar, although, the short menu never changes for a month so choice is limited.

General decor of hotel accommodation areas is poor. Lifts are extremely bad, small, poor condition and slow. Corridors to rooms are v.narrow, surrounds and signage is poor condition and does not lend itself to top class hotel, the Hilton tries to portray. Rooms are small, and even an upgrade to double-delux-plus gives a room normally one expects to be described as a standard double (it isn't luxury at all). Reception asked how the room was, however when I questioned the status as double delux-plus they just answered "it is - goodbye". - This is not good service. The terrace bar needs auto-door closers as people wander in-and out to the terrace, sitting near the door is not pleasant having to continally close it behind people since gales blow through there.

Overall: The hotel is adequate and most staff are good, (there are a couple of bad ones). Comfortable for a stayover given I was offered a room upgrade, but it is not a luxury retreat. The standard lowest cost rooms are not a comfortable choice. I would only stay again if I got a deal or room-upgrade at a low cost.  (107866275)

4.0 / 5 PAUL [cardiff, GB] on 09/06/2009 (Solo leisure traveller)

modern hotel with attentive staff.Bar prices reasonable.

Key did not work in room three times i had to engage staff to assist. No information from staff explaining the water taxi available from the hotel to the O2 arena after I had enquired with reception.

Overall: No other problems but taxi transfer from hotel to nearby railway station was one pound fifty more expensive than one which i had hailed on my attendance.  (107548098)

4.1 / 5 A [Plymouth, GB] on 06/05/2009 (Young couple)

Nicley situated by the river with plus of river taxi's use for transport to Canary Warf. The weekend that we stayed there was a lot of rail and tube disruption and we relied heavily on the river taxi. We would hope to stay again nearer christmas for shopping should there be a promotion on we would like to hear about it.

Just the location if one has to go to a theatre or show, getting back before 11.45 and only just making the hilton bus was a plus,only got it because it was running late, otherwise would have proved difficult to get back to hotel.

Overall: Really enjoyed our stay.  (107319518)

4.9 / 5 Natasha [Hertfordshire, GB] on 05/05/2009 (Solo leisure traveller)

The hotel was very clean, It had all the facilities I required, staff very helpful,

There was no bad points, mirror by vanity area was not working.

Overall: As a solo traveller I felt very safe and secure in the hotel, and we stay there again. I chose this hotel as it had spring special offer, and so impressed i would be more than happy to stay there again and normal tarriff, as the service was excellent value for money.  (107329119)