| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating |  3.6 / 5 |
1.7 / 5
Anonymous
on 17/11/2009
(Young couple)
(108960826)
1.7 / 5
Anonymous
on 29/10/2009
(Mature couple)
wasnt able to checkinto room till 2.45,not 2pm.their was no hot water on saturday evening for a shower,or sunday morning either.the staff knew about it on saturday,but never told us,and didnt know about it on the sunday until we told them on check out.the view of the mutilstory carpark was lovley,the windows were not very good at keeping the noise out,i thought they were open all night.And the bottle banks being emptied at about 4am capped it all!!!!over all the worst hotel ive stayed in ever and no were near as good as a travel lodge!!!
(108940227)
3.0 / 5
Anonymous
on 10/10/2009
(Solo business traveller)
Breakfast enjoyable, both food and staff. Reception staff pleasant. Central location convenient for restaurants and Hilton hotel (conference venue). Iron and mini ironing board available in the room.
No heating on (in early October), insufficient bed covers (kept waking up cold), room right over night club. Didn't notice any way of drawing reception staff's attention if they weren't standing at the desk. Poor decor in bathroom.
Overall: Due to decor and low temperature in the hotel I would explore other options before staying here again, even if paying a little more. (108849149)
4.4 / 5
Anonymous
on 03/10/2009
(Solo business traveller)
I had asked for a quiet room knowing that this hotel was in a busy area and had no disturbance during the night. The room was spacious and provided a telephone, a television - that worked - and a comfortable bed. A working shower with ample hot water and a working hairdryer was more than had been provided in many more expensive hotels. The receptionist was charming when I arrived at midnight and the breakfast in the morning was prompt and tasty.
It's tricky to find - it's through a car park in Dean Street, but I was given good directions when I phoned for help. The lift wasn't working, which would have disadvantaged anyone with more luggage than I had, but the receptionist offered help.
Overall: I have stayed in 'better' hotels and received a much worse service. I would go back again - it was very good value for money and perfectly placed for my work at the theatre in Grey Street. (108676915)
1.9 / 5
Anthony [Mirfield, GB]
on 22/09/2009
(Mature couple)
VERY noisy. Disco bar under the hotel. Could not get to sleep.
Overall: Worst hotel I have ever stayed in (107440972)
4.1 / 5
Anonymous
on 24/08/2009
(Young couple)
nice spacious room, good customer service and excellent breakfast
Overall: Nice hotel for e very reasonable price. Very well located and overall very good value for the money. Would definitely stay again. (108905948)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.