| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
1.4 / 5
Anonymous
on 11/09/2009
(Mature couple)
(108203080)
1.4 / 5
Leigh [Ledbury, GB]
on 26/08/2009
(Mature couple)
Receptionist was very pleasant and did attempt to deal with our complaint in as best a manner as was possible and a replacement room was found. (Room initially offerred was unacceptable.)
A shame our replacement room was dingy and had an unsupportive bed. The receptionists thought the bed was a year old. It felt like 5 years old.
2nd sitting - Breakfast was not a happy experience, waiting for service, food barely acceptable and other tables left uncleared and floor around tables dirty.
Overall: Poor value for money (108679253)
4.0 / 5
Stephen [Stratford upon Avon, GB]
on 18/08/2009
(Mature couple)
Quaint and homely. Hotel had a nice feel to it. Parking was very good.
It lacked some of the features that you come to expect with larger hotels.
Overall: Very pleasant stay, but we do like hotels with a little more going on so for this reason would not choose this hotel for a future week end break. However if we were in the area for a particular occasion or reason where we needed somewhere to stay we would have no qualms about booking here again. (108585501)
5.0 / 5
Paul [Manchester, GB]
on 10/06/2009
(Mature couple)
Lovely historic building - enjoyed very much
No evening meal
Overall: Great (107370590)
4.4 / 5
michelle [Lonson, GB]
on 26/05/2009
(Solo leisure traveller)
Great Room and Fantastic breakfast
Bathroom door handle fell off on the inside
Overall: Great (107445470)
3.4 / 5
Anonymous
on 24/03/2009
(Mature couple)
Room was very stylish and surroundings very nice.
Room was very small
and more suited to single occupancy. Breakfast was very poor, not what I would have expected in a four star hotel.
Overall: Staff were pleasant but not a lot of atmosphere in hotel. (107917977)
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