| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff |  4.5 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel |  4.7 / 5 |
| Guest Rating | 4.4 / 5 |
4.0 / 5
Anonymous
on 19/09/2009
(Mature couple)
(108210756)
4.9 / 5
Anonymous
on 03/09/2009
(Young couple)
The staff were super friendly and helpful, the room was lovely and the food was great. We were in the annexe though, which is actually right downtown Marsden, not out on Waters Rd. I would recommend it to anyone!
(108419374)
4.9 / 5
Julie [burnmouth, GB]
on 25/05/2009
(Mature couple)
Courteous, friendly, helpful staff. Excellent room, only drawback would be single glazing on a main road.
None as such but would point out that an annexe usually suggests a building within the grounds which this definitely is not, but this was pointed out to us before we arrived. The location is actually The New Inn at Marsden and is not exactly on the doorstep of Hay Green, so less of an annexe and more of an alternative providing bed and breakfast accommodation rather than luxury albeit good accommodation.
Overall: More than happy to stay there again. Excellent location for exploring the area. (107758785)
5.0 / 5
Anonymous
on 19/04/2009
(Young couple)
Big rooms, facilities in room, helpfulness of staff, english breakfast included
Overall: After booking we discovered we were staying in the New Inn rather than the Hey Green however the hotel rooms were lovely, big and spotlessly clean. The staff were extremely helpful and willing to do anything to help. We would definately stay here again and highly recommend it to others (107668240)
4.4 / 5
Anonymous
on 03/02/2009
(Mature couple)
Nice room, lovely staff and excellent breakfast
Advertised facilities - eg restaurant - were closed due to hotel being rather empty - not advised of this in advance.
The hotel is located up a 1.5 mile lane out of the village and not that easy to find.
Overall: Lovely hotel in beautiful grounds. The owners made a real effort and transported us to the village and back for us to go out to eat in their pub. Really nice people. (107629622)
2.9 / 5
Anonymous
on 28/12/2008
(Young couple)
(107688083)
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