| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  2.7 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating | 3.3 / 5 |
4.4 / 5
Anonymous
on 26/10/2009
(Other)
A pleasantly quirky hotel.
The bar could do with a more complete selection.
(108709277)
3.9 / 5
Anonymous
on 18/10/2009
(Solo business traveller)
Room was small
Overall: Good & Clean & close to where the NFF course was held (108667783)
4.3 / 5
Alan [Manchester, GB]
on 13/10/2009
(Group of work colleagues)
Friendly staff,good clean room,good location.
Overall: Excellent value for money (108674997)
2.3 / 5
Mark [Essex, GB]
on 10/10/2009
(Solo business traveller)
The check in process was good and friendly as I arrived before the scheduled time and the hotel agreed to look after my bag until I returned late that evening.
I discovered a wastepaper basket full to overflowing of previous occupants food, rubbish, etc.
A window had been left open and dry leaves and dirt had blown in the room and gathered around the far side of the bed I i was initially unaware of this).
On entering the bathroom I discovered discarded soap and wrapping paper on the floor.
In the morning I discoveed a used and stained bath towel still hanging on the back of the bathroom door.
Cobwebs and spiders noticed above wardrobe and under desk.
Continual heavy footsteps from floor above (I was i a basement room)which kept me awake for a long time.
Essentialy the whole room had only been cursorily cleaned.
I decided not to stay for breakfast (I had not paid for breakfast upfront- decided to considfer in the morning) and I had to leave early and in a hurry as I overslept.
Overall: I was only there for one night but the dirty state of my room (number 17) was disappointing and off-putting. I accessed the room very late in the evening after a long working day and went immediatly to sleep on top of the bed for a couple of hours, but on awaking in early hours was aware of the unplesasant state of the room. At 2.00am in the morning and feeling very tired I decided it was not the best time to make a complaint. (108849494)
2.1 / 5
Paul [Liverpool, GB]
on 28/09/2009
(Solo leisure traveller)
(108837274)
2.7 / 5
Richard [Colchester, GB]
on 14/07/2009
(Mature couple)
Receptionist friendly.
Receptionist overworked. Serving staff did not speak English very well. Breakfast was like Fawlty Towers. Everything had to be searched for and then requested.
Double bed was two singles pushed together but as they were different heights we kept rolling to the middle !! Only saving grace was that my husband was happy when he saw the photo of Catherine Zeta Jones which said she had used the same room (possibley the same bed ?)
Overall: Adequate for one night stay but would not consider longer. (107851308)
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