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2 star

The Thatched House Hotel, Sutton, Surrey

Cheam road, Sutton, Surrey, SM1 2BN
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.3 / 5 4.3 / 5
Working order of facilities / equipment 3.8 / 5 3.8 / 5
Overall value for money 3.8 / 5 3.8 / 5
Performance of staff 4.3 / 5 4.3 / 5
Your room 3.8 / 5 3.8 / 5
Overall experience 4.1 / 5 4.1 / 5
Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
Guest Rating 4.0 / 5 4.0 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

3.1 / 5 3.1 / 5 Anonymous on 02/12/2009 (Mature couple)

 (108207386)

3.0 / 5 3.0 / 5 Anonymous on 23/11/2009 (Solo business traveller)

very friendly and helpfull staff

internet did not work in the room, clean but musty room.

Overall: would not stay here for business reason again, because it is to far away from train station and facilities were not adequate.  (108527402)

4.1 / 5 4.1 / 5 Jacqueline [Lancashire, GB] on 21/11/2009 (Solo business traveller)

Well attended to from check in to check out,

Basic facilities but clean.

Overall: From a lone lady traveller I felt at ease staying at this hotel, a lovely and welcome meal was prepared after an horrendous train journey, the breakfast was lovely, I felt this hotel offered home from home facilities. Most hotels are very impersonal but I felt as I had know the owner and staff all my life. I would recommend this hotel especially as a single person.  (108384484)

4.1 / 5 4.1 / 5 Victoria [Monmouth, GB] on 30/10/2009 (Young couple)

Very accomodating staff - left out key for us when we going to arrive late, very friendly and helpful next day

Price! But we don't stay in hotels very often and all hotels locally seemed the same price - seemed a lot of money for one room for a few hours! This is not a critiscm of the hotel more of hotel prices generally

Overall: very friendly people and a nice to place to stay  (108153650)

5.0 / 5 5.0 / 5 Anonymous on 27/10/2009 (Mature couple)

 (108813620)

4.6 / 5 4.6 / 5 Keith [Shrewsbury, GB] on 14/10/2009 (Mature couple)

Informality & friendliness

room a little cramped

Overall: good, everything comfortable  (108688757)

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