| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating |  4.1 / 5 |
2.0 / 5
Kate [London, GB]
on 15/09/2009
(Solo business traveller)
The hotel staff were very friendly and helpful.
The bed in room 117 was extremely uncomfortable and the bedside lamps appeared to be very loose fittings. Also it was at the back of the hotel very close to the heating or air condition system which was quite noisy.
Overall: overall it was satisfactory. Perhaps it was the cost that determined the room and the condition. I would stay again but perhaps choose a slighly more expensive room to guarantee level of service. (108267177)
3.6 / 5
Rose [Penrith, GB]
on 25/08/2009
(Family with older children)
Great size room, particularly bathroom.
Pool area lovely, even though my little boy screamed at the water temperature!
Music in Terrace bar was FAR too loud. He was a great musician, but did not need to be that loud!
£21 steak was not good value for money. We had a better one in the Harvester for a third of the price...
(108169011)
4.1 / 5
Anonymous
on 21/08/2009
(Solo leisure traveller)
large and comfortable suite of rooms
slightly "tired" - needs redecoration soon (furnishings fine though)
Overall: enjoyable at the rate I paid - late, same day booking at one third of rack rate (108524210)
5.0 / 5
Anonymous
on 17/08/2009
(Same sex couple)
Really enjoyed stay. Staff were all extremley helpful and polite.
Sat Nav was only problem took us through the industrial estate . But then not a problem of yours.
Overall: Lovely room, thoroughly enjoyed stay (108514489)
5.0 / 5
Anonymous
on 10/08/2009
(Other)
Excellent Value for Money
I booked 2 single rooms; one for me and one for my colleague. Despite arriving first, I was given a twin room and my colleague a suite!!
Overall: Overall, good value for money, clean room, acceptable food but slow service. (108775286)
3.7 / 5
Anonymous
on 05/08/2009
(Mature couple)
The meals taken at the "Bistrot" were good and breakfast too.
The bar tender was very friendly and excellent service.
Choice of dishes sufficient.
Free access to the swimming pool.
Quite, despite departure of wedding guests around or after midnight.
Hotel easy to find for someone who has never been there and coming from abroad.
The personnel serving at the "Bistrot" tried there best but could need further instructions to follow clients requests.
Cleanliness could be improved specially on table tops and dust in the cuboards
Green mould around the evacuation grills around the pool. Found the floor very slippery (danger of accidents...)
Aircon in the hall area too strong and cold.
Used room n°146 and the kitchen ventilation just outside the bathroom droons all night long...
Overall: Apart from the above mentioned, we liked our stay and should we need to come back to Hinckely (visit Ultima car factory), will not hesitate staying again at the Sketchely Grange hotel. (107753444)
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