| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.5 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating |  4.1 / 5 |
4.0 / 5
Anonymous
on 02/09/2009
(Group of work colleagues)
staff very welcoming and friendly
room furthest away from stairs couldn't have had to carry luggage any further
(108956477)
5.0 / 5
Lorna [Paisley, GB]
on 16/08/2009
(Solo leisure traveller)
The hotel is beautiful and all the facilities are up-to-date and in perfect condition. The room was clean and beautifully presented. The hotel restaurant was a pleasure and the food was devine.
The house-keeper was slightly over ambitious in her timing to address the room for the next customer and the waiting procedure for a restaurant meal was a little confusing. More customer information would have been helpful and a clearly appointed restaurant manager and service point would have made a world of difference.
Overall: This hotel was a perfect rest stop for an over-night traveller and would have been a welcome resting point for a holiday weekend. The staff were friendly and helpful. The room was clean to every detail and perfectly presented. Dinner reservations ensured a table was available in the well-appointed restaurant and the food was perfect. A little more attention to customers prior to seating in the restaurant would have made the experience perfect. This hotel should and will be recommend to friends and family as an ideal spot for a break from the fast pace of working life. A perfect retreat. (108993270)
4.0 / 5
donald [newcastle upon tyne, GB]
on 13/06/2009
(Family with young children)
(107531631)
4.9 / 5
Raymond [Gateshead, GB]
on 26/05/2009
(Solo leisure traveller)
Staff friendly and efficient. Room clean.
Overall: I only had a brief stay in the hotel due to other commitments but would have enjoyed staying longer. (107389086)
3.9 / 5
Alison [Salford, GB]
on 24/03/2009
(Young couple)
Staff lovely, good atmosphere, good food, nice and clean
Shower head broken
Overall: Really lovely hotel, nice location, when shower broke they gave us keys to another room to sort ourselves out. Would recommend to others. (107688022)
4.6 / 5
lorraine [east calder, GB]
on 18/02/2009
(Group of work colleagues)
The quality of the food at this hotel was outstanding!!! and such good value for money.
Overall: We had a wonderful stay here. The staff were so friendly and couldn't do enough to help us. The log fires were a welcome sight after an afternoon in the cold!! I would recommend anyone to stay at this hotel!! (107628609)
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