| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.6 / 5 |
5.0 / 5
james [stenhousemuir, GB]
on 20/10/2009
(Group of work colleagues)
as said it was excellent and will use again in the future
Overall: had an excellent time and enjoyed the hotel (108401810)
4.9 / 5
Alex [Neyland, GB]
on 14/10/2009
(Mature couple)
Staff very helpful and great value for money and the location is spot on as well, I will use this hotel again.
None that I can think of.
Overall: For the purpose of my visit it was ideal. (108540835)
2.7 / 5
Anonymous
on 22/09/2009
(Group of work colleagues)
Rooms were clean and spacious
Was charged for bed and breakfast and had to walk 600mts to another hotel for breakfast only to be told at 8.45 we were to late ...
Also had to vacate room before 10 am on morning of departure which is very early on a Sunday morning
(108485123)
4.6 / 5
Anonymous
on 18/08/2009
(Family with older children)
Near Prestwick, picked up by the staff at late night. Great local people.
Overall: Value for money. (108284945)
1.3 / 5
rosaleen [moate, co.westmeath, IE]
on 01/07/2009
(Group of adult friends)
breakfast was nice
we saw none of hotel staff, notice on dorr as to number of our room, room smelt strongly of damp wet carpet having dried somewhat, window propped open with towel and bathroom window proped open with glass. the only staff member we meet was the lady wwho cooked the breakfast, there was no bar open though we expected there to be one. overall a very seedy rundown grotty place thankfully we were only spending one night there. will neverreturn and would be very reluctant to book a hotel over the internet again as that was the second time that week we got caught with substandard accommodation.
Overall: as outlined above a substandard hotel which is really not fit to be classed asa hotel (107797428)
3.9 / 5
Einar [Haugesund, NO]
on 01/05/2009
(Group of work colleagues)
Overall: Friendly staff. Very good breakfast (107396608)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.