| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  3.0 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.3 / 5 |
| Guest Rating |  3.4 / 5 |
4.1 / 5
Stephen [Lancaster, GB]
on 25/11/2009
(Mature couple)
(108358102)
2.3 / 5
Anonymous
on 02/11/2009
(Group of work colleagues)
The hotel was reasonably priced.
Good location.
Comfotable bedroom.
The room was not clean. There were hairs in the bath.
The toilet seat was cracked and uncomfortable to sit on.
There was a lot of noise from the stairs during the night.
The reception staff did not smile or make us feel at all welcome.
Overall: It was ok, I was disappointed with the cleanliness as it is important to me. (108138425)
3.6 / 5
Judith [Billingham, GB]
on 28/10/2009
(Group of work colleagues)
Location of hotel and friendliness of staff. Rooms were spacious and well-maintained.
Internet-booking system had over-booked available rooms so when we arrived at hotel were told we would have to stay one night in Morecambe as no other hotels had rooms available in Lancaster.
Overall: Staying one night in Morecambe was disappointing for us as the whole reason for trip was to be in Lancaster City Centre. Hotel receptionist was helpful though and we were able to reimburse taxi fares between Lancaster and Morecambe. (108373983)
5.0 / 5
Monica [Manchester, GB]
on 24/10/2009
(Mature couple)
we have stayed in a number of hotels over the past couple of years, and we found this one the best so far.
we found no bad points
Overall: it was a couple of days break for us now that our children have grown up, and it was a very good feeling that we are able to get out and about to enjoy our lives for once, instead of being tied to the house. (108272062)
5.0 / 5
William [West Runton, GB]
on 12/10/2009
(Group of work colleagues)
Very good value for money
(108782478)
3.1 / 5
Anonymous
on 03/10/2009
(Solo leisure traveller)
excellent location staff very friendly and helpful
General cleanliness of room leaves much to be desidered. Not even the bed was
properly made the covers were just about straightened.
Overall: decent (108363981)
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