| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.8 / 5 |
4.0 / 5
Anonymous
on 11/12/2009
(Other)
(108252224)
2.7 / 5
Denise [Nr Crewe, GB]
on 07/12/2009
(Solo business traveller)
Nice hotel, convenient and very easy to find. Within easy walking distance of several nice restaurants.
Room very cold all night, even with the small heater on full. Also had to compromise on breakfast as the dining room was deserted and still in darkness 15 minutes after breakfast should have been served - not good when you have early appointments to keep. However, managed a very quick bacon sandwich and was not charged for breakfast.
Overall: Far too cold - the room was in an unheated wing of the hotel and the room heater was far too small to compensate for this. (108542240)
3.9 / 5
Alastair [Penicuik, GB]
on 20/11/2009
(Mature couple)
breakfast was excellent and well prepared
room was clean and bed was comfortable, shower was excellent
lounge bar was lovely on Friday evening, with log fire
hotel is opposite a really good Indian restaurant and a very short walk from Carlo's Italian restaurant
heating in room was off on arrival and it was cold and unwelcoming, complained and it was switched on
heating was off again on Sunday morning in the room, bathroom was therefore cold and uncomfortable, we were leaving anyway so left it
lounge bar was used for a party night on Saturday
Overall: fair (108773089)
4.0 / 5
Anonymous
on 13/11/2009
(Solo business traveller)
(108297999)
3.1 / 5
Donald [Tranent, GB]
on 18/10/2009
(Mature couple)
Breakfast was good and staff generally attentive.
Extractor in room 24 not working. Room very small.
Overall: Served its purpose and I would use again. (108187082)
4.0 / 5
Anonymous
on 17/10/2009
(Same sex couple)
Good Food and friendly staff
Overall: Short but very comfortable (108910208)
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