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| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.7 / 5 |
4.0 / 5
Anonymous
on 16/11/2009
(Solo business traveller)
(108537795)
3.9 / 5
joseph tawanda [weston super mare, GB]
on 08/11/2009
(Young couple)
(108442189)
1.9 / 5
Anonymous
on 03/11/2009
(Solo business traveller)
price was good and the breakfast was nice.
Staff not professional and disorganised, staff in the restaurant didn't know the menu option or the prices.
corridor had a bad odor and was very noisy at night.
Overall: was just ok (108500466)
4.1 / 5
Ian [Bath, GB]
on 30/10/2009
(Family with young children)
Straightforward room with all the essentials. Quiet.
Overall: Excellent base within easy walk of Kingston centre. (108996650)
3.4 / 5
Peter [Newark, FR]
on 24/10/2009
(Same sex couple)
Helpful staff
1. Small room.
2. Internet booking ref we supplied could not be found on the system, due to when the ebooking is retrieved, the booking is then given a inhouse booking ref. Due to this we could not be found on the system untill the next morning, needs to be remedied.
Overall: Although there was a problem in booking in. The staff were very helpful and remedied the situation. Only had breakfast , but was excellent in choice and quality. (108125908)
4.6 / 5
Anonymous
on 24/10/2009
(Solo business traveller)
There was an overall caring attitude from check in to check out and a genuine concern for the well being of the guest. For me this was a real find.
Overall: I shall return (108216838)
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