| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  4.3 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.1 / 5 |
4.9 / 5
Anonymous
on 10/11/2009
(Mature couple)
Overall: We were impressed (108419839)
3.0 / 5
Anonymous
on 25/08/2009
(Mature couple)
Clean rooms.
Executive ~ not worth extra cost.
Poor service in restaurant.
Food and drinks overpriced.
(108374202)
3.7 / 5
Anonymous
on 12/08/2009
(Family with older children)
decent size room
food appalling
Overall: staff friendly ,served a purpose (107849963)
4.4 / 5
David [Loughborough, GB]
on 03/08/2009
(Mature couple)
Excellent food, parking, air conditioning, and peaceful location.
No customer lift
(108840879)
5.0 / 5
jane [Ceredigion, GB]
on 22/07/2009
(Group of adult friends)
(108716095)
3.9 / 5
Andy [Henlow, GB]
on 07/06/2009
(Family with older children)
An excellant swimming pool, nicw restaurant and a very big room
I had booked for me and the children and was initialy given a double bed only! Then we were only booked in for one night, after booking for two nights, we only found and when we were locked out of our room. The first night we were kept up by a party at four in the morning, you need more night patrols of the coridoor, not good for a guest paying 180.00!! Food at breakfast needs to be replenished without having to ask - 5 times, poor for a three star.
Overall: All of the bad points can be simply rectified, through appropriate training, however it did tarnish what was a nice hotel with polite staff. (107948383)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.