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4 star

291 Suites, London

291 West End Lane, London, NW6 1RD
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Guest Reviews

Summary of Guest Ratings

Check-in process 3.2 / 5 3.2 / 5
Working order of facilities / equipment 3.4 / 5 3.4 / 5
Overall value for money 3.4 / 5 3.4 / 5
Performance of staff 3.3 / 5 3.3 / 5
Your room 3.4 / 5 3.4 / 5
Overall experience 3.4 / 5 3.4 / 5
Order and cleanliness of the hotel 3.7 / 5 3.7 / 5
Guest Rating 3.4 / 5 3.4 / 5

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Night(s) Room(s)

Guest Reviews

1.0 / 5 1.0 / 5 Anonymous on 04/11/2009 (Mature couple)

we already were in that B/B. We got a good room (104). This time we had 203 and after complain 303. very bad rooms, dirty, broken wall, brokenshower, very small bed.... We gave as garantee our credit card on booking. We were charged before arriving! and when we complained they said it was a garantee and wanted from us to be paid again!! I just hope not to get charged twice!!!!

 (108268376)

3.6 / 5 3.6 / 5 Simone [Zandvoort, NL] on 01/10/2009 (Mature couple)

Nice surroundings/neighbourhood, good service when we wanted another appartment or at least another bed, it was no problem to switch immedeately.

Carpet was rather dirty, few channels on tv, very sparse kitchen utensils (like plates, cups etc.)

Overall: Good, we enjoyed the freedom of living in an appartment instead of a hotelroom and the furnishing was better than all other hotelrooms offered with flowered curtains and beadspreads.  (108718340)

4.6 / 5 4.6 / 5 colin [wick, GB] on 10/09/2009 (Young couple)

Clean, tidy, close to underground/amenities.

Bathroom facilities (toilet and shower) were either small or oddly shaped even for us slender guests.

Overall: Aside from bathroom facilities causing some discomfort, the bed was comfortable, television and kitchenette were both in perfect working order and the room was very well kept. General location was fantastic and the one staff member i spoke to when i checked in was very friendly and helpful in terms of location of room and check out process.  (108774392)

1.4 / 5 1.4 / 5 Anonymous on 04/09/2009 (Solo leisure traveller)

 (108891245)

4.4 / 5 4.4 / 5 Phil [Wincanton, GB] on 19/08/2009 (Mature couple)

Very good standard of accommodation

Room could do with a little touch up maintenance

Overall: Very good  (108654106)

4.6 / 5 4.6 / 5 Jason [maIDSTONE, GB] on 07/07/2009 (Young couple)

GREAT Great hotel great location friendly staff

Overall: had a great time thank you  (107968043)

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