| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.1 / 5 |
3.9 / 5
Anonymous
on 31/10/2009
(Solo business traveller)
(108520638)
5.0 / 5
Anonymous
on 25/09/2009
(Young couple)
(108833429)
4.4 / 5
Anonymous
on 07/07/2009
(Group of adult friends)
Comfortable and quiet.
Breakfast cost reduced and good.
A shade far from tube but convenient for buses.
Overall: Better than expected. (107719652)
4.3 / 5
Yvonne [Glasgow, US]
on 16/06/2009
(Solo business traveller)
(107443876)
2.7 / 5
Francisco [Oxford, GB]
on 16/06/2009
(Young couple)
Staff were well trained, personable and very friendly in the reception area. Bar/Restaurant staff was not so good during the day.
Airconditioning equipment in the room was out of work. Did not find out until our returned at 2am. Did not think anybody could do anything at that time, so left it.
Had lunch with friends only to find out that sandwiches were made with old cheese and hard bread (obviously left out of container for too long). Coleslaw was off, but waited so long for the light lunch to be served, that although we said to the waiter, he just acknowledged our complaint, but offered nothing, not even the usual "I will let the Chef know". He did apologise. At the time, we felt there was pointless in taking it any furher as we needed to make it to Soho on time. I don't think you'll catch any of us having lunch at a Jurys Inn again.
Overall: Not great, although we did have a fab time in London. (107945971)
4.1 / 5
Anonymous
on 12/06/2009
(Solo business traveller)
(107582943)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.