| Check-in process |  3.3 / 5 |
|---|---|
| Working order of facilities / equipment | 3.2 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff |  3.4 / 5 |
| Your room |  3.0 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating | 3.2 / 5 |
3.9 / 5
Anonymous
on 06/11/2009
(Solo business traveller)
Good bar, convenient location
Only tepid water in the sink
Overall: If only the water had been hot I wouldn't have any criticism at all (108698578)
3.1 / 5
Anonymous
on 24/10/2009
(Same sex couple)
Relatively friendly
Stairways smelt somewhat 'old'. Hotel is in need of a spruce up.
Overall: It served its purpose (108549009)
4.3 / 5
Hilary [Scarborough, GB]
on 02/09/2009
(Group of adult friends)
Very good breakfast (apart from the coffee, which was a bit weak). Plenty of choice and wel1 presented. Served very quickly. Pleasant staff. It was a nice surprise to have clean towels each day. Overall experience was not quite 'excellent' but better than 'good'!
No mirror in bathroom (we didn't mention it as it wasn't a major point and it was Bank Holiday weekend so not much could have been done while we were there)
Overall: Very pleasant. We were attending a local festival so left the hotel immediately after breakfast and didn't get back till late at night. Thanks are due to the manager who had to get out of bed to let us in (and did so without any complaint) after I failed to realise our key fitted the front door lock (my fault not his!). (108183886)
2.9 / 5
Anonymous
on 17/08/2009
(Same sex couple)
Very convenient for the train station.
Room decor very tired. Room very hot, windows not easily accessible with the secondary glazing.
Overall: Okay for one night, would not stay longer. (108743547)
3.3 / 5
Anonymous
on 03/08/2009
(Same sex couple)
(108144696)
3.0 / 5
Adam [Edinburgh, GB]
on 24/07/2009
(Mature couple)
staff were sociable. Bar and food were good.
Room very dissappointing.There was a distinct smell of mildew. Telivision did'nt work properly.Shower was very dangerous, I wanted to complain vociferously, but my husband said no..
Overall: The bar was good. Service was good.food was very good.. (108225546)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.