| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Des [Leicester, GB]
on 06/11/2009
(Solo business traveller)
Staff were very pleasant. Good standards of cleanliness.
Unable to get any food on arrival. OK, my arrival was near to the end of Kitchen shift, but enquired if a sandwich would be possible only to be told that it was near the end of kitchen shift and it would not be possible? After a long drive in bad weather conditions it would of been nice to have eaten in the hotel. I had to find alternative restaurant at 8.45pm
Overall: Although my stasy was for a single night only, I would consider staying at this hotel again. General Best Western Hotel standards. (108107641)
2.6 / 5
G [Romsey, GB]
on 22/10/2009
(Mature couple)
Service by Staff was good
Hotel was reasonably comfortable and clean
Restaurant food was good
Shower door was falling off
Shower operating handle was loose and all very antiquated
Room heater control knob was broken and fell off
Overall: Poor (108244253)
5.0 / 5
Anonymous
on 08/03/2009
(Mature couple)
(107392136)
3.9 / 5
Anonymous
on 23/11/2008
(Mature couple)
Clean, warm, just off motorway, good location within the town. After initial upset with room see below this was put right and we were upgraded - handled well.
In the first room we occupied the carpet was sodden.
Overall: Good. Overall met our needs. (107952533)
4.0 / 5
Steven [Thornaby, GB]
on 03/11/2008
(Solo business traveller)
Clean, efficient, value for money
Overall: Pleasant experience (107925392)
3.9 / 5
Anonymous
on 01/09/2008
(Mature couple)
(107166714)
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