Alberta House, Hereford, Herefordshire

2.4 / 5 Anonymous on 02/10/2009 (Young couple)

Good car park, located centrally in Hereford.

Customer service was very poor.

Overall: Arrived on Saturday at 2.45pm, a little later than anticipated but as it's such a large guesthouse offering service at any time, shouldn't have been a problem. We were waiting 10 minutes on the doorstep until somebody answered the door. Then we were shown to our room but was not told breakfast times. Asked for an iron and ironing board and was told by the staff member we could have one if she could find the boss. Thankfully an iron was delivered as we were going straight out to an afternoon function. The following morning we realised by looking on the laminated sheet on the dressing table that we were a little late for breakfast (15 mins) but hoped to get a pot of tea, so we went into the dining room, where another table was still being served toast and tea as we sat down. We said hello to the waitress and then we were completely blanked by her. I had some orange juice and my partner had a bowl of cereal which was on the side but had to get some milk from another used table. Whilst I appreciate that we were late, the lack of any acknowledgement from the staff was unacceptable. We could have been offered a cup of tea, seeing as the other table was still eating, but were ignored. I stay in hotels every week with my job and have never come across such bad customer service. The check out time was 10.30 and at 10.00 am, a member of staff was hammering on the bedroom door asking if we were leaving that day - rude. I'd booked for one night and they had no reason to think otherwise. If we had been disruptive guests I could have understood to an extent the treatment we were given but we weren't. We left at 10.15 am and could not wait to leave.  (108638950)

4.9 / 5 Paul [Nottingham, GB] on 23/09/2009 (Mature couple)

Brand new room, good decor, friendly, helpful staff, plenty of parking.

Different type of milk cartons in the rooms would be nice.

Overall: Very impressed with the Alberta, didn't really expect too much but we were both very .pleasantly surprised  (108210535)

4.7 / 5 Elsbeth [Toronto, Ontario, CA] on 22/09/2009 (Solo leisure traveller)

Excellent room, friendly staff, good location

Overall: I very much enjoyed my stay at the Alberta Guest House.  (108636936)

4.3 / 5 Paul [Dartford, GB] on 14/09/2009 (Mature couple)

Clean and well maintained

Young staff were skylarking about at breakfast resulting in bad service and far too long to wait. This situation changed the next day when the owner was present.

Overall: Enjoyable  (108385958)

3.0 / 5 Anonymous on 10/09/2009 (Solo leisure traveller)

bright clean room, good drink making facilities.

rang bell 3 times before front door was answered dreadful lumpy mattress with plastic sheet sewn in making it very hot boiler was in my room so buzzed all night and flared up when others using water. between uncomfortable bed and boiler very little sleep had.

Overall: disappointing  (108861947)

5.0 / 5 ian [kidderminster, GB] on 08/09/2009 (Young couple)

Clean room, polite staff, good location, great value, great breakfast.

Overall: loved every minute from the moment we checked in,it was our first wedding anniv great double room with balcony, wished we could have stayed longer.  (108613843)