| Check-in process |  3.2 / 5 |
|---|---|
| Working order of facilities / equipment |  2.7 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  3.6 / 5 |
| Your room | 2.8 / 5 |
| Overall experience | 3.1 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.1 / 5 |
4.3 / 5
william [lisburn, GB]
on 02/10/2009
(Solo leisure traveller)
great staff and lovely intimate atmosphere. Friendly geordies and near to everything
Needs a bit of general maintenance but where doesn'T- especially when times are as tight as they are now
Overall: The hotel is tiny, easy to find and has good food as well as all the basics needed. Lovely people from the manager to the maitre de to the lady in charge of breakfasts.. (108871234)
2.1 / 5
Anonymous
on 28/06/2009
(Group of adult friends)
Good location, good breakfast and helpful waitress
When we checked in they asked us to pay, staff had no idea the room had been paid for when booking made via the website website.They were reluctant to accept that payment had been made.
Very poky room, hardly room to swing a cat!
(107492537)
2.9 / 5
Anonymous
on 18/05/2009
(Other)
Friendly staff. Clean room. Interesting characterful decor.
Smelt of cooking and meat. Lights did not seem to work. Had to roam around room looking for one that worked.
Overall: Fine (107701714)
2.1 / 5
Anonymous
on 12/02/2009
(Group of work colleagues)
friendly staff, location, decorated room
lack of hot water for showering, Heater did not enough warm, noisy of washing machine, shaking floor effected by washing machine, toilet's door can not be closed properly, the blanket was not clean, the mattress was too soft and uncomfortable
Overall: If the hotel improve their weaknesses, it would be great (107813150)
4.0 / 5
Anonymous
on 04/02/2009
(Solo business traveller)
Excellent morning staff who helped with transport arrangements when it snowed and taxi was delayed.
On arrival room had cigarette butt down the toilet and a half empty lager can on the bedroom floor. There was a double bed matress leaning against the wall outside the bedroom door making access to the room tricky (this was removed on request).
Overall: A comfortable night. Excellent breakfast. Slightly marred stay by the arrival points as mentioned above. (107670537)
4.4 / 5
Anonymous
on 19/01/2009
(Solo business traveller)
(107631608)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.