Oaks Hotel, Burnley, Lancashire

3.9 / 5 Anonymous on 02/09/2009 (Mature couple)

nice and friendly

breakfast could be better

Overall: had a good weekend  (107872613)

3.6 / 5 Anonymous on 05/05/2009 (Mature couple)

The bed was comfortable, the gym and pool areas, particularly the jacuzzi were excellent. The quality of the food and choice at dinner and breakfast was very good.

The radiator was not turned on in the room; I did it myself. This was annoying as it was a cold day. The service in the dining room was poor. The waitresses displayed inadequate training and they were very tired at the end of a day serving wedding guests. We had to wait until after we had eaten our full breakfast before any coffee and toast arrived; this only after a reminder otherwise we would have gone without! The plug in the washbasin didn't do its job.

Overall: Could do better.  (107889152)

4.0 / 5 Paul [Earl Shilton, GB] on 13/04/2009 (Young couple)

I love the area, the hotel compliments the area and has good facilities. Would stop no where else. I enjoyed my beef wellington dinner from your restaurant also. But I would say there is too much food and over priced due to exessive amounts maybe?

Needs some attention to detail and maybe repairs.

Overall: Overall i love the Oaks Hotel.  (107766044)

4.3 / 5 Anonymous on 27/03/2009 (Other)

Accommodating staff

Bathrooms looking a bit tired

Overall: Very good, food was excellent.  (107686206)

4.4 / 5 Karen [Burnley, GB] on 03/03/2009 (Family with young children)

The Oaks is a hotel I have used for many years. I was a Travel Manager (in-house) for a large company in Burnley 1994-1997 and had to arrange accommodation for many influential and VIP status visitors. I had no hesitation in booking the hotel for personal use when my visiting friend and I had a catch-up "girlie-shopping" weekend!!! This hotel meets all kinds of visitor needs and the price is incredibly low for such a standard.

Whilst my friend was delighted with my choice of hotel (the Oaks is always impressive)we both made comment on the lack of cleanliness in the Bathroom. We have both come from Travel and Hospitality backgrounds and noted that the tiles surrounding the bath were happily displaying the remains of someone's shower gel. I would have to say, it has probably been there a while. Overall the cleanliness was good and the room was pleasant and comfortable.

Overall: Overall our stay achieved our aim of relaxation; accessibility; and good hospitality. We were not disappointed with the standard of greeting; service and the attentiveness of the very friendly and helpful staff. I felt I had pleased my friend with my choice. In summary: The Oaks caters for all kinds of guests be it weddings; family "dos"; parties; individual travellers and with it's easy access to the countryside; the tv advertised "Boundary Mill Store" in nearby Colne; Manchester; Leeds/Bradford etc it is ideally placed. Highly recommended.  (107373214)

4.7 / 5 Anonymous on 25/02/2009 (Young couple)

 (107501365)