| Check-in process | 4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
Internet connection poor on some days
Overall: Good (108699718)
Room was generally good, facilities excellent. Breakfast v. good. Room clean and cleaned promptly during day
Service at the bar was very poor overall once it was later on. Sometimes staff could not be found anywhere. Not even on the front desk!!
Overall: Overall good and would recommend however staffing is a major issue (108194479)
Outstanding receptionist, fantastic breakfast.
Could do with a few more milk pots, the coffee is too strong to use just one milk pot per cup.
Overall: Very happy and looking forward to our next stay. (108696873)
(108292772)
friendly staff, comfortable room & bed
disappointed the spa bath was out of order
(108543077)
Comfortable bed. Not much else.
If room 15 was an 'executive room', as described in the booking, I hate to think what the standard ones are like. The shower, in particular, was very tatty.
We were given a key pad code for access after 11:00 pm but it would not work. Had to track down a member of staff.
Had to ask twice for toast with breakfast. Did not come until we had finished eating.
Overall: Very disappointing. Place was probably quite nice at one time but is now rather tatty. (108657513)
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