| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
(108285023)
(108185402)
Great Spa facilites for all the family
The hotel was very difficult to locate even with google maps and sat nav...
The food was very over priced for what it was.
(108943697)
Staff pleasantness; quality
Not being able to charge credit card when checking out early
Overall: Excelleny (108529745)
A comfortable and calm room situated close to Heathrow airport. Excellent English breakfast included in the room rate.
The reception desk was a little bit confused during check-in and check-out processes. I did first not get a receipt and then my credit-card was charged twice. One of the charges was refunded, but I lost a little bit due to changes in the exchange rate.
Overall: Good! (108266101)
Excellent CUstomer service and relations at Reception and in the Cafe
Restruarant Carvery Meal was poor and cold.....quality of food poor not to the standard we expected. As a result we did not eat.
Overall: Very Good (108828334)
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