|
| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.1 / 5 |
| Overall experience |  4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
3.7 / 5
Anonymous
on 13/12/2009
(Solo business traveller)
Room very cold, bathroom made of marble floor is not a good idea in winter
(108163429)
3.7 / 5
Howard [Worcester, GB]
on 14/10/2009
(Mature couple)
Location, views, breakfast
lack of heating, restaurant closed in the evening
Overall: Considering it was out of season in a generally holiday location the overall has to be good (108980702)
4.4 / 5
David [Rochester, GB]
on 30/09/2009
(Group of work colleagues)
Clean, friendly
showers abit weak and scaled, bar service slow as shared with reception.
Overall: we enjoyed our group stay at the hotel good sized rooms and hillsand breakfast was very nice had lovely views of the river and town (107200329)
3.9 / 5
Rachael [Tamworth, GB]
on 24/08/2009
(Mature couple)
(108130258)
3.4 / 5
huw [Rhondda, GB]
on 11/08/2009
(Young couple)
lovely suite with view over river
bed a bit soft, pathetic shower, witnessed member of cleaning staff tipping ash tray from terrace into the river while having breakfast, no one on reception to mention this to or check us out
Overall: Good suite but hotel let down by attention to detail (108576620)
3.9 / 5
Chris [London, GB]
on 10/08/2009
(Solo business traveller)
You have a great hotel with a lovely view. The bar staff were very helpful too!
i think the corridor needs a bit of freshening up - it smells a bit stale.
(108610466)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.