| Check-in process |  3.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.4 / 5 |
| Your room |  4.6 / 5 |
| Overall experience |  3.9 / 5 |
| Order and cleanliness of the hotel |  4.3 / 5 |
| Guest Rating | 3.8 / 5 |
3.7 / 5
karen [st helens, GB]
on 26/08/2009
(Group of adult friends)
property new stylish all high quality
bed excellent excellent bathroom and kitchen
furniture new and good quality
2 items of crockery chipped and cracked. Stayed 3 nights property not seviced and towels not changed supposed to be 5 star. one single biscuit on trayNot enough toiletries and not repenished.
Overall: Property excellent , but let down by service and attention to the small things above. % stars guests expect a degreee of pampering and it is a shame that attention to detail could have resulted in a perfect break. We had guests around for tea and my daughter had to drink out of a badly carcked mug.not good enough for the price being charged. I am also not a person who uses the same towel for three days. As for biscuits either do them or don't . I would consider booking again if i was convinced that the level of service will improve. (107998282)
4.7 / 5
Anonymous
on 05/06/2009
(Group of adult friends)
Great location, great building great rooms
(107855749)
2.3 / 5
Kevin [HULL, GB]
on 21/10/2007
(Family with older children)
Large Size
Lack of service
(97196619)
5.0 / 5
Anonymous
on 02/07/2007
(Young couple)
(99603975)
3.1 / 5
Anonymous
on 17/05/2007
(Family with older children)
Spacious and quiet
Beds rather cheap - hardly luxury. Breakfast consisted of small cereal packs. Not in centre of town.
(99459529)
4.0 / 5
Anonymous
on 17/05/2007
(Group of work colleagues)
as it was an appartment there was lots of space
having to make own breakfast
(99831724)
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