| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.3 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff |  4.7 / 5 |
| Your room |  4.5 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.4 / 5 |
4.7 / 5
Anonymous
on 09/12/2008
(Same sex couple)
I was veay pleased with the hotel very clean friendly staff and great customer service which is a must for.
Overall: We really enjoyed our stay and have already decided to return in the new year. (107459548)
4.3 / 5
Christine [Wigan, GB]
on 25/10/2008
(Mature couple)
Friendly and efficient staff. Comfortable and well set out room with lots of thoughtful touches, eg full size mugs and kettle, plentiful towels, controllable heating, glass toothbrush tumblers.
Firstly, very poor access for people with disabilities - no stair lift or passenger lift, no ramp outside. Lack of plain food choices - perhaps suggest alternative menu for those of us not into haute cuisine and a better choice of bar meals. Porridge had cream(!) and mushrooms covered in melted butter.
Overall: A comfortable and cosy room and the staff could not have been better but the experience somewhat marred by the poor access and fussy food. Parking is also a problem but we appreciate you are in a town centre. (107959397)
4.9 / 5
Anonymous
on 21/10/2008
(Mature couple)
(107344909)
5.0 / 5
Anonymous
on 26/08/2008
(Mature couple)
(107133161)
3.6 / 5
Anonymous
on 01/08/2008
(Solo business traveller)
good quality furniture, fixtures and fittings
no fresh fruit at breakfast. Restaurant menu over-elaborate
(107118694)
4.6 / 5
Pamela [Santa Cruz, US]
on 28/03/2008
(Solo leisure traveller)
The decor of the restaurant, especially the glorious landscapes showing local scenes, the garden breakfast with its grilled vegetables, the availability of a night porter, the location by the cinema and rail station, the decor of the oriental room, the good bathtub, the friendly service.
The mattress was so hard I got backaches. The lack of an outside line was a real problem as I had a lot of phone calling. The TV hardly had any channels and pay per view would have been nice. People with walking handicaps should know there's no lift and I had two flights of stairs. It didn't bother me but may be a problem for others.
Overall: Overall the hotel has wonderful character, good personal service, great food, a fantastic location with water views from some rooms. I do plan to go back for another visit. (97699941)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.