| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
3.0 / 5
Anonymous
on 21/10/2009
(Mature couple)
(107327922)
3.9 / 5
Mark [Consett, GB]
on 20/10/2009
(Group of adult friends)
good clean hotel with great restaurant
reception was slow and not enthusiastic to meet us. i had to find them. someone let out the twin room we booked. this was solved by kindly manager with offer of extra free room which made up for it.
Overall: pleasant and relaxing (107394107)
3.9 / 5
Kevin [Birmingham, GB]
on 02/10/2009
(Solo business traveller)
very clean, tidy and well presented. Good staff especially at breakfast Great Lady.
Strange menu. No starters or desserts only steaks.
Overall: would stay again. (108842816)
2.6 / 5
Stephen [Bewdley, GB]
on 11/08/2009
(Mature couple)
Generally helpful staff. Good food on site. Adequate car parking. Plenty of hot water. LCD digital television in room.
Poor reception at check-in. Broken shower spray holder. Out of date ( and certainly not liquid) cream in room on beverage tray. Not very comfortable bed.
Overall: The negative points spoilt what could have been a very good stay. There is a sense that there is a will to provide a good stay, which is spoilt by some lack of care in some areas. (107138612)
2.7 / 5
Anonymous
on 11/08/2009
(Same sex couple)
(107340084)
4.0 / 5
Anonymous
on 15/05/2009
(Solo business traveller)
Good value for money and located close to the motorway network. Excellent power showers.
Internet facilties tempremental.
Overall: A more personal experience than that recieved at chain hotels. (107953066)
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