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| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff |  3.8 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 4.0 / 5 |
4.7 / 5
Anonymous
on 24/07/2009
(Family with older children)
(107724154)
2.0 / 5
Russ [Gosport, GB]
on 09/07/2009
(Mature couple)
We eventually moved ourselves to a room upgrade, after being offered a twin room. This room seemed smaller than the first.
The shower in the room did not work, poor attempt to rectify by staff. Partner was ignored by reception staff; therefore I had to sort the problem out myself. The receptionist sent a maid to fix the shower, then offered a twin room?
Overall: Poor housekeeping, poor maintenance, poor customer service for problem solving, poor attitude to customers that have saved money online. (108572310)
3.7 / 5
KEITH [HOLBEACH, GB]
on 14/10/2008
(Mature couple)
Peace and quiet. Very good breakfast.
Smell in the bathroom and bathroom not clean
Overall: Good location for visit to Chester especially with the park and ride across the road. Refurbishment in progress was not a problem for us. (107297448)
4.3 / 5
Anonymous
on 18/09/2008
(Mature couple)
Room and service was excellent
bar was expensive
(97786046)
4.0 / 5
keith [keighley, GB]
on 28/08/2008
(Mature couple)
Overall: thoroughly enjoyed our stay particularly the leisure facilities (107145995)
4.6 / 5
Anonymous
on 17/08/2008
(Group of work colleagues)
Excellent value. Nice breakfast. Good swimming pool.
None really!
Overall: Fab! (107262050)
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