| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money | 2.9 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 2.9 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.4 / 5 |
Very helpful and friendly staff. Room facilities excellent. Restaurant very good.
Overall: Everything we expected. Excellent central location, easy access to bus services. (108435263)
Town centre location with parking
The TV did not work properly. Important when you're on your own.
Overall: Would come again but please fix TV. (108479905)
(108908882)
(107792366)
Old, quaint, and steeped in history
An observation: The uneven floors and stairs would be challenging for those with physical incapacity
Overall: Very enjoyable (107967172)
Central location
Unattentive staff, hotel bedroom and surrounding corridor smelt of 'cooked cabbage', food was just average and not worth the price and double bed very uncomfortable.
Overall: Disappointing (107847955)
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